Frequently Asked Questions
Orders will normally be handled and shipped within 3-5 business days of purchase. An email with your tracking number and confirmation will be sent when your order ships.
- How can I track the status of my order?
To track the status and location of your order, please email us with your order number and you will be sent an email update.
While taking a short break in the water is enticing, it is recommended that you do not get them wet as the stones, crystals, and leather can get damaged. We suggest storing in a cool, dry place.
- Who do I contact for press inquiries?
For all press inquiries email firstname.lastname@example.org and your email will be forwarded to the best person!
- What carrier do your orders ship by?
All U.S. orders are shipped via USPS First Class. All U.S. orders are shipped via U.S. Post.
- Do you ship internationally?
Yes, we ship internationally. If you order outside of the U.S., you may have additional shipping fees and taxes.
- What methods of payment are accepted?
We accept Visa, Mastercard, Discover, American Express, and PayPal.
Need additional help? Please feel free to contact us anytime.